CALL NOW | TEL: 07565168347
You Ask, We Answer!
We often get asked many of the same questions, as purchasing a new service can be daunting. If you just require some clarity, hopefully the answers are within this section for you, if not - please hit the 'contact' tab, and we will be sure to put your mind at ease, as soon as possible.
Are you insured?
Yes! Absolutely! We had insurance before we touched our first commercial car, and we will have insurance when we touch our last. Every job we carry out will be covered. Our insurance covers us heavily for mobile and static. Our certificate can be seen on the wall of the studio.
Do you only cover Neath?
No. Whilst we don't like to 'tread on others toes' as such, we understand that for us to grow as a business, we need to grow our territory.
Is there a mileage charge?
We only charge per mile, if you go out of our original 15 mile radius. for this, we charge 0.70p per mile.
Do you charge more for mobile?
We dont charge any extra for mobile. Our service prices stay the same.
Is it only cars you do?
No. Anything that has wheels, we cover. We do: Cars, vans, motorbikes, SUV's, 4x4, campavans, static caravans, lorries etc. We also cover household work (please contact us to query this).
Can you offer detailing packages mobile?
90% of the time, yes. It is dependent on the package you require vs the environment we require. (Please contact us to discuss this further)
Do you require a deposit?
Yes. We take a 25% deposit to secure your booking. Without this paid, we will unfortunately not book you in, nor will we keep a slot empty for you. We take booking fees simply due to clients not turning up on the day, or very late cancellations in the evening before an appointment, which then results on our business loosing money. We will issue a invoice prior to booking an appointment, once the deposit is paid, you will receive another invoice stating this, and you will be booked in. We accept cash, bank transfer, paypal (although you will need to cover the paypal fee) or you can pay direct from the invoice. Please note - Deposits are non refundable.
Do you have offers, sales or discounts?
Yes. We have discounts that apply all year around if you are a public servant. So, if you serve or have served our country in the military, Police Force, NHS (Doctors, nurses, Gp's etc) or part of our fire department, you can qualify for up-to 15% of our packages. This will require ID. We also offer a discount if you are active Taxi at up-to 10% of our packages. We offer over 65's a discount of up-to 10%. Every now and then, we will run free competitions through our social media accounts and we will often do a random ofer on a selected package.
Can you help with gift ideas?
Yes. We have been running personalized gift vouchers now for a few years. these are great for fathers/mothers day, Christmas, birthdays or even just as a little treat. we customize them to suit you, including names, and personal messages. We offer support in doing this, if you are unsure on which package to purchase.